All of our products are shipped from our International Warehouse. Time may vary for delivery dependent on your country. We estimate 5-12 business days*. In some cases, packages can take longer to arrive due to a number of conditions out of our control, such as, unexpected shipping delays, custom clearance delays, or you may live in a remote area.
To get your order to you in the quickest time possible, on occasions we will send parts of your order in separate packages. If you receive only part of your order, be assured that the remainder of your order is on its way.
Unfortunately, at this stage we only have access to tracking via our portal with the shipping company. We are working to make this available to everyone by integrating it with our website. For tracking updates, please email us at firstname.lastname@example.org - please allow up to 2 business days for an update. We appreciate if you can wait the 12 business days before requesting a tracking update.
Due to the nature of our products, we are unable to accept returns for change of mind circumstances. These include instances where a style didn't suit you, did not fit you how you wanted or expected it to, and any reason other than where our return team assess an item as faulty.
The only case where we accept a return is if the product is faulty, or we have sent the incorrect product. If this is the case, we require you to notify our team straight away, without wearing the product. Please contact us either on Facebook or Instagram, or send us an email at email@example.com.
Yes, shopping at Aluta is safe. Our site employes the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Aluta ever see it. Your credit card information is never full visible to anyone once your order has been placed or when you store your credit card information in your account.
If you are not comfortable using your credit card online, we highly recommend PayPal as a safe payment option for online transactions.
The most likely cause of this is either of the following:
You provided an incorrect email when checking out, or
Your email provider is blocking emails from us, or sending them to spam
First of all, please check your spam account. If you cannot find any emails from us, please contact our support at firstname.lastname@example.org and we will get to the bottom of the problem. Please allow up to 2 business days for a response.
Our prices on the website are displayed in Australia Dollars (AUD). There is an option to switch currency while scrolling through our store and adding products to your cart. However, when you reach checkout, you will be charged in AUD.